AntBuddy

Shows what the AntBuddy app can do in ChatGPT: browse and filter the inbox, read a conversation, switch workspaces, and answer questions from the AntBuddy documentation.

app_features_guide

Read the full message history of one customer conversation, in chronological order with sender, timestamp, channel and attachments. Requires the pageId and conversationId of that conversation. Both come from all_omnichannel_session, so when the user names a conversation rather than an id — "the most recent one", "the chat with Nam" — list the sessions first, pick the matching one, then call this tool with its ids.

get_conversation_messages

Search the official AntBuddy product documentation and FAQ. It covers what the AntBuddy products do — including the AntRing calling service — how to set them up and use them, and how they are priced and charged. Returns the matching passages from the docs, or says so when the docs do not answer the question. Use this for any question about AntBuddy as a product rather than about the data in the user's workspace.

searchDocumentation

Use this when the user wants to view available organizations and switch to a different workspace. This tool returns all organizations the user can access, including the currently active one.

select_organization

Use this when the user wants to switch to a different organization/company by name or subdomain. This tool changes the active workspace context for all subsequent operations. Use when user says 'switch to X', 'chuyển sang X', 'đổi công ty X', or 'use company X'.

switch_organization

Browse the conversation inbox across all connected channels, filtered by status, channel, assignee or tags. Returns a list of sessions, each with its pageId and conversationId. This returns the list only. To read the messages inside one of them, follow up with get_conversation_messages using that session's pageId and conversationId.

all_omnichannel_session