Drag

Get details of a specific DragApp board by ID. Returns board name, owner, and members.

get_board

Get full details of a card (task or email thread) by ID. Returns title, status, assignees, due date, column, board, note, and timestamps.

get_card

List individual thread-close events for a board over a date range. Each event gives openedAt, closedAt, intervalTime in milliseconds, and who closed it. Returns raw events, not per-day counts.

get_closed_activity

List individual emails received on a board over a date range, each with its creation timestamp. Returns raw records, not per-day counts. Narrow the date range on busy boards.

get_daily_activity

List individual first-response events for a board over a date range. Every event is a first response to a new email; use get_avg_response_time if you also need follow-up replies. Each event gives intervalTime in milliseconds, the responder, and the thread. Returns raw events, not computed metrics.

get_response_times

List the pre-approved WhatsApp message templates available on a WhatsApp board. Returns each template's name, language, status, category, body text, and how many {{n}} variables it expects. Only APPROVED templates can be sent.

list_whatsapp_templates

List all automations configured on a board. Shows automation name, trigger type, actions, and whether each is active. Returns an empty array if no automations exist.

list_automations

List the shared inboxes (boards) the user has access to — e.g. the support@ or sales@ inbox, a Gmail label the team shares, or a WhatsApp or task board. Call this first to discover board IDs; the other tools take a boardId. Returns board name, owner, unread count, and contributor info.

list_boards

List all boards with their columns and member info. Returns the main board and secondary boards with columns for each.

list_board_members

List all cards in a specific column of a DragApp board. Supports pagination. Cards are email threads or tasks with titles, assignees, due dates, and custom fields.

list_cards_in_column

List all columns (stages) on a DragApp board. Columns represent workflow stages like To Do, In Progress, Done. Returns label-style IDs (e.g. "Label_1") used by list_threads, filter_threads, and move_thread.

list_columns

List all knowledge base articles for a team. Returns article titles, categories, and publication status. Use list_teams to find your team ID first.

list_articles

List all shared labels on a board. Labels are coloured markers used to categorise and filter email threads across the team.

list_labels

List all tags (coloured labels) available on a DragApp board. Tags are used to categorise and filter cards. For email thread labels, use list_labels instead.

list_tags

List all teams the user belongs to. Returns team IDs needed by knowledge base tools (list_articles, get_article, create_article, update_article).

list_teams

List the emails and other items in one column of a shared inbox board (e.g. its Inbox, To Do or Done column). Call list_columns first to get column IDs — they are strings like "Label_1", not numbers. A column can mix three item types: email threads (have `threadId`/`from`/`subject`), task cards (have `cardId`/`title`/`status`), and WhatsApp conversations (have `cardId`/`contact`). Every item is a card: to assign it to a teammate, set a due date or change its status, call update_card with the `threadId` or `cardId` as cardId; get_card and move_card take the same ID, and the whatsapp tools take WhatsApp `cardId`s.

list_threads

Move a card to a different column on the same board, or to another board. newColumnId is the label-style column ID like 'Label_1' (returned by list_columns).

move_card

Move an email thread to a different column or board. Use this to triage emails — e.g. move from Inbox to In Progress, or to a different team's board.

move_thread

Move multiple email threads at once to a different column or board. Use this for batch triage operations.

move_threads_bulk

Get the message history of a WhatsApp conversation (card) on a WhatsApp board. Returns messages oldest-first with direction, text, sender, and timestamp, keeping the most recent `limit` messages. Use the cardId returned by list_threads / search_threads on a WhatsApp board (the `cardId` field).

get_whatsapp_conversation

Retrieve a specific comment by its ID.

get_comment

Read an email thread (a conversation in the shared inbox) by the threadId from list_threads, search_threads or filter_threads. Returns the thread's newest message — HTML body plus a plain-text version, sender, recipients, attachments, and reply-to details for composing a response — together with the `threadId` and that message's `messageId`. Pass messageId only to read one specific earlier message in the thread.

get_thread

Get the full content of a knowledge base article by ID, including title, body, category, and publication status. Use list_teams to find your team ID first.

get_article

Remove a shared label from an email thread (or task).

remove_label_from_thread

Reply to an email thread (a customer conversation) in the shared inbox. Pass the threadId from list_threads, search_threads or get_thread — the reply is attached to the thread's newest message automatically, so no messageId is needed. Sent from the current user's connected Gmail address. Confirm with the user before sending when intent is unclear. Reference: https://www.dragapp.com/docs/mcp/

reply_to_thread

Search for contacts by name or email. The search text must not be empty. Returns matching contact records with name, email, phone, and domain.

search_contacts

Search your team's knowledge base — the Help Center articles, FAQs and how-to guides your team wrote in Drag (e.g. "how do invoices work", "refund policy"). Use this whenever the user asks to look something up in the knowledge base, help center, help articles, docs or FAQ, or wants an answer grounded in the team's own documentation; it searches Drag, not the web. Returns matching articles with id, title, preview and updatedAt — use get_article for the full text. Only query is required: with no teamId or slug, the first team that has a Help Center configured is used.

search_knowledge

Search a shared inbox board's emails and other items by keyword, or by the customer's sender address. Returns matches with preview snippets. Matches can be email threads (`threadId` — reply with reply_to_thread, assign or update with update_card), task cards (`cardId`/`title`), or WhatsApp conversations (`cardId`/`contact`). Note: matching is on whole words with no stemming, so "cancellation" will not match "cancelling". If a search returns nothing, try a shorter or differently spelled term, or use filter_threads or list_threads.

search_threads

Send a free-text WhatsApp message into an existing conversation. Note: WhatsApp only allows free-text messages inside the 24-hour customer service window; outside it, use send_whatsapp_template instead. Requires an existing conversation card — starting a conversation with a number that has never messaged the business is not supported. Confirm with the user before sending when intent is unclear.

send_whatsapp_message

Send a pre-approved WhatsApp template message into a conversation. Use this to reach a contact outside the 24-hour window. Call list_whatsapp_templates first to get the exact template name and language, and to see how many {{n}} variables it needs. Requires an existing conversation card — starting a conversation with a number that has never messaged the business is not supported. Confirm with the user before sending when intent is unclear.

send_whatsapp_template

Compose and send a brand-new email (not a reply) to a customer or anyone else, from the shared inbox's connected address (e.g. support@). Creates a new thread in the board. To answer an existing conversation use reply_to_thread instead. Confirm with the user before sending when intent is unclear. Reference: https://www.dragapp.com/docs/mcp/

send_new_email

Add a tag to a card. Use list_tags first to find available tag IDs for the board.

add_tag_to_card

Enable or disable AI-generated draft replies for a board. When enabling, you must choose a category: 'automatic' (drafts created without prompting) or 'manual' (drafts created on demand).

toggle_ai_drafts

Activate or deactivate a board automation. Pass active=true to enable or active=false to disable.

toggle_automation

Add some labels and/or remove others from a thread in one call.

toggle_labels

Update an existing card. Change the title, reassign, add a note, set a due date, or change status. Comments cannot be modified via this tool.

update_card

Update an existing knowledge base article's title, body, or category. Use list_teams to find your team ID first. Reference: https://www.dragapp.com/docs/mcp/

update_article