LogMeIn Resolve

Add a new location detail (desk, room, or similar spot within a location) that assets can be assigned to. Use list_asset_location_details first to check whether one already exists — this does not check for duplicates. Returns the created location detail with its new id, for use as location_details_id on create_asset/update_asset.

create_asset_location_details

Add a new manufacturer record assets can be linked to. Use list_asset_manufacturers first to check whether one already exists — this does not check for duplicates. Returns the created manufacturer with its new id, for use as manufacturer_id on create_asset/update_asset.

create_asset_manufacturer

Add a new model record assets can be linked to. Use list_asset_common_models first to check whether one already exists — this does not check for duplicates. Returns the created model with its new id, for use as common_model_id on create_asset/update_asset.

create_asset_common_model

Create a new LogMeIn Resolve helpdesk ticket (incident). Requires a title, a service_id (from list_helpdesk_services), and a priority_id (from get_helpdesk_services). Optionally set a description (summary), category, status, assignee, requester, due date, followers, tags, and custom fields - use get_helpdesk_services to look up the ids for a given service, and list_helpdesk_user to look up user ids. Returns the created ticket.

create_helpdesk_ticket

Permanently delete a published Knowledge Base document and its associated drafts. This cannot be undone.

delete_kb_document

Permanently delete an unpublished Knowledge Base draft. This cannot be undone.

delete_kb_draft

Delete a Knowledge Base folder. To preserve its documents and subfolders, provide new_content_parent. To permanently delete every item in its subtree, explicitly set delete_subtree_content to true.

delete_kb_folder

Permanently remove one hardware asset from the inventory. This cannot be undone, so confirm the asset with the user before calling — use get_asset to show them what will be removed. Deletes exactly one asset by id; there is no bulk delete here by design. Returns the asset as it was at deletion.

delete_asset

Permanently remove one software asset from the register, along with its purchase and license records. This cannot be undone, so confirm the software with the user before calling — use get_software to show them what will be removed, including how many installations and licenses are attached. Deletes exactly one record by id; there is no bulk delete here by design. Returns the software record as it was at deletion.

delete_software

Retrieve whether LogMeIn Resolve Knowledge Base approvals and direct publishing are enabled for the current user.

get_kb_user_settings

Get a published Knowledge Base document, including its Markdown content for text documents and metadata.

get_kb_document

Get an unpublished Knowledge Base draft, including its Markdown content and metadata.

get_kb_draft

Get the combined log text for one device in a Remote Execution run, covering all of that device’s steps. Use list_remote_execution_run_hosts first to find host_id (device.id) and confirm has_log is true. This does not return a per-step log. The log can be larger than one response; use content_offset and content_length to page through it, following content_range.next_offset until it is absent.

get_remote_execution_run_host_log

Get normalized summary details for one Remote Execution run by run_id, including status, timing, owner, device and host-status counts, step types, timeout, platform, and scheduling metadata. Use list_remote_execution_run_hosts for per-device outcomes or get_remote_execution_run_task for the ordered task steps.

get_remote_execution_run

Get the task snapshot for one Remote Execution run. Returns task metadata and ordered steps with arguments plus safe file metadata. Transport-only file signatures, hashes, and signed download URLs are deliberately omitted. This tool does not download files or logs.

get_remote_execution_run_task

Get one LogMeIn Resolve device by its device_id. Use this after search_devices returns an ID, or another tool provides a device ID. Returns the requested device details without pagination. Prefer standard detail_level for a concise answer and full when the user asks for complete device information.

get_device

Get one hardware asset by its asset_id, with every tracked detail: assignment and lifecycle state, assigned user and place, manufacturer, serial number, model, warranty and lifecycle dates, purchase and financial information, full device specification, location, labels, and custom fields. Use this after search_assets returns an id, or when the user supplies an asset ID directly. Returns the asset without pagination.

get_asset

Get one LogMeIn Resolve helpdesk service by its id, including its full configuration: priorities (with SLA minutes), categories, incident statuses, and custom fields. Use this after list_helpdesk_services returns a service id, or when the user asks about a specific helpdesk service configuration.

get_helpdesk_services

Get one LogMeIn Resolve helpdesk ticket (incident) by its reference number. Use this after list_helpdesk_tickets returns a referenceNum, or when the user provides a ticket number directly. Returns the full ticket including requester, assignee, status, priority, category, and the description (in symptoms[].note).

get_helpdesk_ticket

Get the full change history of one LogMeIn Resolve helpdesk ticket (incident) by its reference number: every status change, comment, and field update, oldest and newest included. Use this after list_helpdesk_tickets or get_helpdesk_ticket returns a referenceNum. The response is never truncated.

get_helpdesk_ticket_history

Get the historical report for a single remote support session by its session_id. Returns session id, timing (started/ended as ISO 8601 timestamps), duration, session type, recording info, agent, customer/agent IPs, external case fields, and the connected device. Set include_ai_insights to true to also return an AI-generated session title, summary, categories, and applications used. Use this for auditing or reporting a specific past session - it does not start, close, or otherwise affect a live session.

get_remote_support_session

Get one software asset by its software_id, with every tracked detail: publisher, category, licensing model, business-criticality priority, purpose and notes, authentication types, internal and external contacts, purchase and license records (order and invoice numbers, vendor, price, currency, billing cycle, license type and count), license notifications, labels, and custom fields. Use this after search_software_assets returns an id, or when the user supplies a software ID directly. Returns the software record without pagination.

get_software

Get a mailto: link the agent can open in their email client to send the session invitation to the end user. Only applies to sessions started with session_type 'Attended', 'CameraShare', or 'Mobile' - 'Unattended' sessions cannot use this tool. The mailto link has a pre-filled message in the specified language.

get_remote_support_mailto_link

Get the latest unpublished draft for a published Knowledge Base document.

get_kb_document_draft

Get the current state of a remote support session by its session_id. Returns the session state, including whether it is active, ended, or in progress. This tool can be used to monitor the status of a session after it has been started.

get_remote_support_session_state

List published LogMeIn Resolve Knowledge Base documents. Filter by visibility, folder, tenant, or text, and use one-based pagination. Pass folder_id as "none" to list only documents not in a folder.

list_kb_documents

List unpublished LogMeIn Resolve Knowledge Base drafts. Filter by visibility, tenant, or text, and use one-based pagination.

list_kb_drafts

Retrieve the complete LogMeIn Resolve Knowledge Base folder hierarchy, including root folders, nested folders, and whether documents exist outside folders.

list_kb_folders

List Remote Execution job runs for an authenticated LogMeIn Resolve account using bounded offset pagination. The tool always limits results to the RemoteExecution app and can filter by tenant, device, run type, display name, and run time. Returns normalized run status, timing, owner, device counts, step types, and pagination. Use get_remote_execution_run, list_remote_execution_run_hosts, or get_remote_execution_run_task for details about a returned run_id.

list_remote_execution_runs

List the LogMeIn Resolve accounts the current user can access. Use this to look up an account's ID and name. Returns JSON.

list_accounts

List active or acknowledged LogMeIn Resolve alerts for the authenticated account. Use filters to narrow alerts by device, tenant, rule type, priority, or trigger time. Returns alert IDs, device and policy details, acknowledgement state, and continuation-token pagination. Pass pagination.continuation_token unchanged to fetch the next page.

list_alerts

List the hardware asset categories configured for the account. Every asset belongs to exactly one category, and create_asset requires a category_id, so call this first when adding an asset. The category also determines which device-info fields create_asset/update_asset accept and get_asset/search_assets return: categories named Monitors, Printer, or Router each get a restricted field set, everything else gets the full set — see create_asset's description for the exact split. Returns each category id and name. Categories are not paginated — the whole set comes back at once.

list_asset_categories

List the common model records assets can be linked to. Use this to resolve a model name into the common_model_id that create_asset and update_asset expect. If the one the user wants isn't here, use create_asset_common_model to add it. Returns each model id and name. Not paginated.

list_asset_common_models

List the custom field definitions available on assets — their id, name, value type, scope, and applicable category. get_asset and search_assets return custom field values against these definitions; create_asset and update_asset use the definition id as custom_fields.definition_id. Returns each definition id, name, type, scope, applicable category (null means it applies to every category), and whether it is required. create_asset already checks required definitions itself, so use this to discover ids and value types up front, or to explain to the user what is missing. Not paginated.

list_asset_custom_field_definitions

List the labels that can be applied to hardware assets. Use this to turn label names into the label_ids that create_asset, update_asset, and the search_assets label filter expect. If the one the user wants isn't here, use create_asset_label to add it. Returns each label id, name, and colour. Not paginated. These are asset labels; software labels are separate — use list_software_labels for those.

list_asset_labels

List the location details an asset can be assigned to — desks, rooms, and similar spots within a location. Use this to resolve a location detail the user names into the location_details_id that create_asset and update_asset expect. If the one the user wants isn't here, use create_asset_location_details to add it. Returns each location detail id and name. Not paginated.

list_asset_location_details

List the locations assets can be placed at. Use this to resolve a location name the user mentions into the location_id that create_asset, update_asset, and the search_assets location filter expect. If the one the user wants isn't here, use create_asset_location to add it. Returns each location id, name, and address. Not paginated.

list_asset_locations

List the manufacturer records assets can be linked to. Use this to resolve a manufacturer name into the manufacturer_id that create_asset and update_asset expect, and that the search_assets manufacturer filter uses. If the one the user wants isn't here, use create_asset_manufacturer to add it. Returns each manufacturer id and name. Not paginated.

list_asset_manufacturers

List the vendors assets can be purchased from. Use this to resolve a vendor the user names into the vendor_id that create_asset and update_asset expect when recording purchase information. Returns each vendor id, name, address, and contact. Not paginated.

list_asset_vendors

List the LogMeIn Resolve helpdesk services available to the authenticated account, along with account-level helpdesk metadata. Use this to discover a service before working with tickets or users, or pass a returned service id to get_helpdesk_services for its full configuration.

list_helpdesk_services