Conduit

Assign or unassign a conversation, or choose an eligible assignee using the same round-robin rules as ASSIGN_CONTACT. This changes conversation ownership only and does not cascade to open tickets.

assign_conversation

Map a device (smart lock, thermostat, sensor, camera) to a property so it shows on that property and its name/address resolve. Devices can serve several properties (a building door serves every unit inside), so passing a listing_id ADDS a mapping without removing existing ones; pass null to clear every mapping. Provider sync leaves new devices unmapped until an operator binds them. This never touches the physical device.

assign_device_property

Assign a chat escalation to a workspace user for the human-handoff path. The assignee must be a member of the escalation's workspace.

assign_escalation

Set a task's complete team with assignees, including members and contacts. Use [] to clear everyone. The older member_id input remains supported for a single member. This may notify newly assigned people but does not send work orders.

task_set_assignee

Assign a ticket to a workspace member, or pass null to unassign it. Use `member_id` from list_workspace_users, not the user `id`. Changes only the ticket's assignee, not the conversation owner, and notifies the new assignee.

assign_ticket

Attach an externally hosted image to a task. Use task_prepare_image_upload for a local image, or task_attach_message_media when the image came from a conversation message.

task_attach_image

Copy photos or files from a conversation message onto a task. Omit attachment filters to copy every file on the message.

task_attach_message_media

Turn off auto-sync for a knowledge source. The source and everything already imported from it stay in the knowledge base; only the schedule stops.

cancel_knowledge_source_sync

Cancel a schedule you created (one-shot or recurring) by its id, to call off a planned revisit to this conversation. Returns cancelled: false when no matching schedule exists for this session.

schedule_cancel

Check one listing for one checkout-exclusive date range. Returns no alternatives; call search_listing_availability separately when alternatives are needed. Treat unknown as unconfirmed and do not claim the listing is unavailable. Availability only means every requested calendar night is open; it does not confirm all booking rules.

check_listing_availability

Clone a workflow as a validated new DRAFT. Same-workspace clones preserve protected values server-side. Cross-workspace clones require every public resource reference to resolve through explicit resource_mappings, refuse inline HTTP or authorization secrets, and require exact provider_config_overrides for provider-scoped Airtable, Shopify, HubSpot, and Salesforce metadata. Overrides should preserve source resource IDs for resource_mappings or omit optional connections. Safe retries require operation_id.

clone_workflow

Close a resolved ticket.

close_ticket

Provision an access code on a smart lock — ongoing, or time-bound with a starts_at/ends_at window (e.g. a housekeeper's code for a clean, or a contact's stay window). The code is programmed onto the physical lock asynchronously and this returns only its access_code_id. The digits do NOT exist yet when this returns: the provider mints them and reports back a moment later. Read them with get_access_code, which returns `code: null` until the lock confirms them. Never tell anyone a code you have not read back as non-null.

create_access_code

Add one guardrail to a V2 chat agent without replacing existing guardrails.

create_agent_guardrail

Add one trigger to a V2 chat agent without replacing its existing triggers. Cron triggers also create their schedule.

create_agent_trigger

Create a call group that routes inbound calls from workspace phone numbers to workspace users. Requires the Manage Assignment Schedule permission.

create_call_group

Create a contact in a workspace with one or more direct channels.

create_contact

Create a conversation label, root topic, or subtopic. To create a subtopic, pass kind='topic' and parent_tag_id set to a root topic id.

create_conversation_tag

Create a typed custom attribute definition and return its ID. Use patch_custom_attribute for later metadata or option changes; the field type cannot change. Select require options.

create_custom_attribute

Create a named section for organizing custom attribute definitions. Returns the generated section ID for use as section_id on create_custom_attribute or patch_custom_attribute.

create_custom_attribute_section

Create a listing group from a unique name and one or more workspace listings. Requires the Manage Properties permission.

create_listing_group

Create an Operator skill (knowledge card) for a workspace. Requires the Manage Agents permission.

create_operator_skill

Create a portal guide for a workspace.

create_portal_guide

Upload an image or video for a portal field such as the house manual or check-in instructions. Create a single-use media upload URL valid for one hour for a portal listing. POST raw file bytes with Content-Type to upload_url, then pass the returned storageId to register_portal_listing_upload. Supports JPEG, PNG, WebP, GIF, AVIF up to 10 MiB and MP4/WebM up to 50 MiB. Requires Portals access, ManageProperties permission, and write access.

create_portal_listing_upload_url

Create an active portal offer for a workspace.

create_portal_offer

Create a portal template. A template starts as a draft unless the request sets another valid status.

create_portal_template

Create a workspace agent skill.

create_skill

Create a task with its category, priority, assignee, due date, charge rate, total charge, custom fields, and reservation or property context. New tasks default to Triage for human approval; only set status_id when the user explicitly requests another status. First use task_list with the relevant reservation, property, or contact; if the issue already has a task, use task_update. Include source_message_ids for conversation-based requests. requirements accepts check, yes_no, text, number, and rating items.

task_create

Create a task category in the workspace. Names must be unique among active categories. Read categories with task_list_categories. Optional role_ids control planning visibility; empty means all roles.

task_category_create

Create an internal note on a ticket. Optional attachments must first be uploaded through the public API upload-url flow, then passed as attachment metadata.

create_ticket_note

Create a portal verification rule. The rule is enabled and appended last unless the request says otherwise, and its config must match the chosen step type.

create_verification_rule

Turn a phone number the workspace already owns into a voice agent and provision its inbound AI agent. Identify the number by its phone_number_config_id (from list_calls / the phone numbers surface). This does not buy a new number.

create_voice_agent

Create a new workflow from a full definition (trigger, first_step_id, steps). Call get_workflow_schema first to construct a valid definition. Created as DRAFT unless activate is true. Returns the same shape as get_workflow.

create_workflow

Create a workflow folder in a workspace. Requires the Manage Workflows permission.

create_workflow_folder

Create a custom workspace role from permission names returned by list_workspace_permissions. Requires Manage Members.

create_workspace_role

Revoke an access code from a smart lock. The code stops working on the physical device — use when a stay ends early, a code leaks, or a vendor's window closes.

delete_access_code

Delete a V2 chat agent.

delete_agent

Delete one V2 chat agent guardrail without changing sibling guardrails.

delete_agent_guardrail

Remove one trigger, including a manual trigger, from a V2 chat agent. A trigger shared with other agents or owned by a connection is only detached from this agent.

delete_agent_trigger

Delete a conversation tag. Delete or reparent subtopics before deleting their parent topic.

delete_conversation_tag