Hotel Emperador Madrid

Cancel an existing reservation using booking credentials or the authenticated session after explicit guest confirmation. This tool cancels the full reservation, never a single room.

cancel_booking

Request human support from the hotel team for the current conversation.

contact_hotel_support

Create a booking directly using the exact selected boardId or boardIds copied verbatim from availability results and the guest details.

create_booking

Retrieve the hotel static knowledge: description, contact, location and directions, policies, property amenities and facilities (pool, spa, gym) with hours, dining and meal plans, check-in/out and luggage, parking and transport, accessibility, nearby places, FAQs, loyalty conditions, and curated room highlights. Use list_room_profiles for detailed room specs and list_available_rooms for prices and availability. The profile does not change during a conversation: reuse an earlier result for the same hotel instead of calling this tool again.

get_hotel_profile

Retrieve available rooms with their boards, prices, taxesType, and cancellation policies linked by cancellationId so the guest can choose options and pass boardIds into checkout; uses accessToken automatically when provided. Supports multi-room stays by passing one entry per requested room in the rooms array.

list_available_rooms

Retrieve available extras for the selected boards and stay details so the guest can add them before checkout.

list_room_extras

Retrieve room-level details such as name, description, capacity, size, bed distribution, amenities, and images.

list_room_profiles

Modify reservation dates directly in two steps: first get a proposal (confirm=false), then confirm it (confirm=true with totalPrice). To only check a reservation status use view_booking instead.

modify_booking

Capture a 1–5 guest rating with optional comment at the end of the conversation to monitor service quality.

submit_conversation_rating

Retrieve an existing reservation by its booking reference to verify its status and details. Read-only: it never changes the reservation.

view_booking