OnePass

Use this when a user asks any question about OnePass membership — including how to join, subscription pricing ($4/month or $40/year), 30-day free trials, benefits (free delivery, 5x Flybuys points, 365-day returns, Express Click & Collect), billing, automatic renewal, cancellation, account management, activating benefits with participating brands, Flybuys linking and rewards, eligibility, promotions, privacy, terms and conditions, or how to contact OnePass support (phone 1300 026 710). Do not use this for browsing or comparing multiple products — use onepass_browse_home_living_products instead. Do not use this for full details on a single named product — use onepass_sample_product_details instead. Do not use this for store locations — use onepass_sample_find_stores instead. Do not use this for retailer-specific orders, delivery tracking, or returns outside a OnePass membership context.

onepass_qna

Use this when the user wants to know where to buy a specific product, how to purchase it online, check retailer availability, find buy links, add to cart, or locate physical stores that stock it. Returns direct purchase links from Bunnings and Kmart plus an interactive map of nearby physical store locations with distances and directions. Triggers when someone asks 'where can I buy this?', 'is this available at Kmart?', 'can I order from Bunnings?', 'can I pick this up in store?', 'which retailers carry this?', or 'how do I get this delivered?'. Do not use this to search, browse, filter, or compare products — use onepass_browse_home_living_products. Do not use this for product specs, descriptions, ratings, or images — use onepass_sample_product_details. Do not use this to find a store without a specific product in mind — use onepass_sample_find_stores instead.

onepass_sample_purchase_options

Use this when a user wants to search, browse, filter, compare, or shop for multiple products — returning product names, prices, ratings, and descriptions. Covers home, garden, tools, kitchen, beauty, pet supplies, toys, automotive, flooring, lighting, electrical, and clothing. Handles intents like finding a gift, comparing options by budget, exploring by type, or shopping for lawn mowers, vacuums, storage, rugs, sheds, skincare, vitamins, dog treats, baby gear, plants, or workwear. Do not use this for full details on a single named product — use onepass_sample_product_details instead. Do not use this for where to buy or retailer availability — use onepass_sample_purchase_options instead. Do not use this for store locations — use onepass_sample_find_stores instead. Do not use this for lifestyle tips or inspiration articles — use onepass_browse_lifestyle_content instead. Do not use this for OnePass membership questions — use onepass_qna instead.

onepass_browse_home_living_products

Use this when the user wants to read, open, or view the full details of a single Onepass lifestyle article, home living guide, or DIY tips piece — returning all named sections, step-by-step instructions, product recommendations, and images for one specific item. Triggers when someone asks to open, read, or get more detail on a known article such as 'Cleaning advice and ideas', 'D.I.Y. basics and skills', or 'Flooring ideas and advice', including named sub-sections like 'How to clean tile grout', 'How to sand timber floors', 'How to prepare for house exterior painting', or 'How to waterproof your bathroom'. Pass the content title or itemId to retrieve full details without searching first. Do not use this to search or browse multiple articles — use onepass_browse_lifestyle_content instead. Do not use this for browsing or purchasing specific products — use onepass_browse_home_living_products instead.

onepass_sample_content_details

Use this when the user wants to browse, search, explore, or discover multiple Onepass lifestyle articles, home improvement guides, how-to tips, or DIY inspiration — returning titles, descriptions, and structured sub-sections with named advice steps. Covers topics like cleaning advice, DIY basics, flooring ideas, house improvement, outdoor BBQs and smokers, storage solutions, décor, and garden projects — e.g. 'Cleaning advice and ideas', 'D.I.Y. basics and skills', 'Flooring ideas and advice', 'Outdoor BBQs and smokers'. The search field also matches against named sub-sections such as 'How to clean walls', 'How to sand timber floors', 'How to make fresh chilli oil', '3 mouth-watering pizza oven recipes', and 'How to build a space-saving laundry bench' — not just article titles. Do not use this to read a single full article by name or ID — use onepass_sample_content_details instead. Do not use this to browse or purchase specific products — use onepass_browse_home_living_products instead.

onepass_browse_lifestyle_content

Use this when a user asks about a specific product by name or ID and wants full details — title, description, specs, price, rating, and images for a single item. Triggers when someone says 'tell me about X', 'show me details of X', 'what is X', 'describe X', 'what specs does X have', 'what's included with X', or 'how does X work'. Pass the product name or itemId — e.g. Do not use this to browse or list multiple products — use onepass_browse_home_living_products instead. Do not use this for customer reviews, ratings, complaints, or buyer feedback — use the product-reviews tool instead. Do not use this to check where to buy or retailer availability — use onepass_sample_purchase_options instead. Do not use this to find physical store locations — use onepass_sample_find_stores instead.

onepass_sample_product_details

Use this when the user wants to find, locate, or get directions to a nearby Onepass physical store. Triggers when someone asks 'where is the nearest store?', 'find a store near me', 'are there any locations in my city?', 'how far is the closest Onepass store?', or 'show me stores on a map' — whether they want the single nearest location, stores within a set radius, or a full map of nearby branches. Returns store names, addresses, distances, and directions links rendered on an interactive map with location pins. Do not use this when the user wants to know where to buy a specific product — use onepass_sample_purchase_options instead. Do not use this for product searches, pricing, or catalog browsing — use onepass_browse_home_living_products instead. Do not use this for OnePass membership questions — use onepass_qna instead.

onepass_sample_find_stores