Orient Electric

Add an Orient Electric product to the signed-in customer's account (their mobile number is used automatically — do NOT ask for it). dop: date of purchase in DD-Mon-YYYY format, e.g. 15-Nov-2025. product_category_id: cat_id from list_service_products or list_installation_products. product_name: product description from the catalogue. No serial number needed.

Browse Orient Electric products in a category (no price filter). CALL THIS IMMEDIATELY, in the same turn, when the user wants to look at / explore / see a category without a budget. Trigger phrases: "show me fans", "what fans do you have", "browse coolers", "your lighting range", "see water heaters", "pankhe dikhao". category: one of fans, lighting, water-heaters, air-coolers, appliances, switchgear. Returns subcategory tiles — show the tool result directly, do NOT describe the list in text.

Get the signed-in customer's open service/installation calls (request status). CALL THIS IMMEDIATELY, in the same turn — do NOT reply "I'll check…" and stop; call the tool now. Trigger phrases: "check call status", "check status", "status check", "track my request", "status of my complaint", "where is my technician", "is my request done". The verified mobile number is used automatically — do NOT ask for it. call_id: optional — filter to a specific call, blank for all open calls. Returns {"found": false} when no calls exist.

Work out the NEXT address question to ask for an installation request. Read-only — it books nothing and saves nothing, so use it for the WHOLE address conversation. Call it with no arguments first, ask the customer the ONE thing its 'instruction' says, then call it again with their answer. Repeat until it returns next_step='ready', then call register_installation_call ONCE with the values it hands back. address_choice: "registered" or "new" (leave blank on the first call). pincode / area / house_street: only for a NEW address, added one at a time as this tool asks for them. 'area' must be one the customer picked from the options this tool returns.

Get known defects and issues for an Orient Electric product. Use a returned defect string as the remarks when registering a service call.

List all Orient Electric product categories (fans, lighting, water heaters, air coolers, appliances, switchgear) with their website URLs. Returns an object keyed by category slug, each with a display name and a URL to that category on orientelectric.com. Call this when the user wants an overview of what Orient Electric sells, before drilling into a specific category with browse_category or search_products.

List Orient Electric products eligible for installation requests.

List all Orient Electric products in the service catalogue grouped by category. Use the description field as product_name and cat_id when calling add_product.

Look up the signed-in customer and their registered products. CALL THIS FIRST, IMMEDIATELY, in the same turn, as step 1 of ANY service, repair, installation, registration, or status request. Trigger phrases: "register a complaint", "my fan isn't working", "raise a service request", "i want installation", "book a technician", "register me", "service request", "complaint darj karo". The verified mobile number is used automatically — do NOT ask the user for it. Returns customer details + registered products with their customerProductIds. Returns {"found": false} when not registered (then do inline registration) — never raises.

Get valid area names for a 6-digit Indian PIN code. Always call this before registering or updating a customer address. Returns areaList with state, city, and area options for the user to choose from.