RingCentral Phone

Get User Call Record(s) in RingCentral Platform. Use when the user asks to read or list this exact extensionId call-log callRecordId resource and has the required ids or request details. Do not use when a narrower semantic tool or a prerequisite lookup is needed first. This endpoint tool executes exactly one RingCentral API operation: GET /restapi/v1.0/account/{accountId}/extension/{extensionId}/call-log/{callRecordId}. accountId, extensionId default to the authenticated RingCentral context when omitted.

platform_read_user_call_record

Get User Contact(s) in RingCentral Platform. Use when the user asks to read or list this exact address-book contact contactId resource and has the required ids or request details. Do not use when a narrower semantic tool or a prerequisite lookup is needed first. This endpoint tool executes exactly one RingCentral API operation: GET /restapi/v1.0/account/{accountId}/extension/{extensionId}/address-book/contact/{contactId}. accountId, extensionId default to the authenticated RingCentral context when omitted.

platform_read_contact

Get User Presence Status in RingCentral Platform. Use when the user asks to read or list this exact extension extensionId presence resource and has the required ids or request details. Do not use when a narrower semantic tool or a prerequisite lookup is needed first. This endpoint tool executes exactly one RingCentral API operation: GET /restapi/v1.0/account/{accountId}/extension/{extensionId}/presence. accountId, extensionId default to the authenticated RingCentral context when omitted.

platform_read_user_presence_status

List Call Handling Rules in RingCentral Platform. Use when the user asks to read or list this exact extension extensionId answering-rule resource and has the required ids or request details. Do not use when a narrower semantic tool or a prerequisite lookup is needed first. This endpoint tool executes exactly one RingCentral API operation: GET /restapi/v1.0/account/{accountId}/extension/{extensionId}/answering-rule. accountId, extensionId default to the authenticated RingCentral context when omitted.

platform_list_answering_rules

List Contacts in RingCentral Platform. Use when the user asks to read or list this exact extensionId address-book contact resource and has the required ids or request details. Do not use when a narrower semantic tool or a prerequisite lookup is needed first. This endpoint tool executes exactly one RingCentral API operation: GET /restapi/v1.0/account/{accountId}/extension/{extensionId}/address-book/contact. accountId, extensionId default to the authenticated RingCentral context when omitted.

platform_list_contacts

List Favorite Contacts in RingCentral Platform. Use when the user asks to read or list this exact extension extensionId favorite resource and has the required ids or request details. Do not use when a narrower semantic tool or a prerequisite lookup is needed first. This endpoint tool executes exactly one RingCentral API operation: GET /restapi/v1.0/account/{accountId}/extension/{extensionId}/favorite. accountId, extensionId default to the authenticated RingCentral context when omitted.

platform_list_favorite_contacts

List User Administered Sites in RingCentral Platform. Use when the user asks to read or list this exact extension extensionId administered-sites resource and has the required ids or request details. Do not use when a narrower semantic tool or a prerequisite lookup is needed first. This endpoint tool executes exactly one RingCentral API operation: GET /restapi/v1.0/account/{accountId}/extension/{extensionId}/administered-sites. accountId, extensionId default to the authenticated RingCentral context when omitted.

platform_list_administered_sites

Read RingCentral AI notes for a known telephony session. Use when: The user asks for AI notes or transcript details for a call and the telephony session id is known from call log data.. Do not use when: The user only has a phone number or broad call history request.. Constraints: Requires a telephony session id from a call-log record..

read_call_ai_notes

Read RingCentral extension profile details for the authenticated extension or a known extension id. Use when: The user asks for RingCentral extension profile information and the extension id is known or defaults to the authenticated extension.. Do not use when: The user only gives a free-form name that needs directory search first.. Constraints: accountId and extensionId default to the authenticated RingCentral context..

read_extension_profile

Fetch attachment content from a RingCentral message-store record. Use when: The user needs voicemail media, transcript content, fax content, or another message-store attachment and both message id and attachment id are known.. Do not use when: The user only has a voicemail id and no attachment id; read the message-store record first. The user wants Team Messaging file content.. Constraints: Requires both message id and attachment id. Attachment ids are found in message-store record metadata..

read_message_store_content

Read one RingCentral message-store record by message id. Use when: The user has an SMS, voicemail, fax, or pager message-store id and needs its metadata.. Do not use when: The user has only a Team Messaging chat id or post id.. Constraints: The message id must come from RingCentral message-store APIs. Use this before fetching voicemail attachment content when only the voicemail id is known. If the user says only "message 123" without SMS, voicemail, fax, pager, or message-store context, ask "Do you mean an SMS/message-store message or a Team Messaging post?" before reading a record..

read_message_store_record

Read RingCentral unified presence for the authenticated extension or a known extension id. Use when: The user asks whether a RingCentral user is available, busy, on a call, or in do-not-disturb state and the extension id is known.. Do not use when: The user gives only a free-form name that needs directory search first.. Constraints: accountId and extensionId default to the authenticated RingCentral context..

read_user_presence

Search RingCentral company directory entries. Use when: The user gives a name, extension number, email, or other selector and the agent needs a RingCentral user or extension id.. Do not use when: The user already provided the exact extension id needed by another endpoint.. Constraints: This reads directory records and may return multiple candidates. Do not guess when multiple people match a user request..

search_directory_entries

Send an SMS through RingCentral Message Store. Use when: The user explicitly asks to send an SMS or text message and the recipient phone number and text are known.. Do not use when: The user asks for Team Messaging or Glip chat posts. The user asks to list, read, or search existing SMS records.. Constraints: When the user omits the SMS sender, resolve an SMS-enabled number assigned to the authenticated RingCentral user before sending. Do not ask for a sender/from phone number solely because it was omitted. Never send until the user has reviewed and explicitly approved the resolved sender, recipients, and message text. accountId and extensionId default to the authenticated RingCentral context..

message_store_create_smsmessage