MaxHosting

A registered domain of the client: status, registration and expiry dates, renewal price, nameservers and its DNS records when the zone is hosted with us (also for domains without hosting).

domain_info

Price list for domain registration and renewal per ending (.mk, .com.mk, .мкд, .com, …), in MKD per year.

domain_prices

DNS zone records for a domain on one hosting package (for a registered domain, domain_info has them too).

get_dns_records

Propose showing the EPP/auth (transfer) code of one of the client's domains (not .mk). After they confirm, the code is shown to them only — you never see it. Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

get_epp_code

One invoice or proforma with its lines (what was billed, for which period). Give invoice_id or number.

get_invoice

One ticket's messages (the latest 12), to summarise what support said or what is still open.

get_ticket

Read one part of a hosting account. view: domains (main, addon, sub, aliases), php (versions and what each site runs), cron, redirects, mailing_lists, spam, autoresponders, backups, apps (installed apps), databases, ftp, onboarding (getting-started checklist), site_health (the first step for "my site is down / slow / broken": suspension, server outage, DNS, the site's HTTP answer, SSL, disk/inodes, last errors — domain optional), email_auth (SPF, DKIM, DMARC state for "my mail goes to spam" — domain optional), error_log (recent Apache errors for a domain, lines 1-100), directory_privacy (whether dir — relative to the account home, default public_html — and its subfolders are password-protected, and who can log in).

hosting_details

MaxHosting web hosting plans with prices (MKD) and what each includes, each with an order link.

hosting_plans

Disk, bandwidth, mailbox, database and domain usage vs. limits for one hosting package.

hosting_usage

The client's VPS servers: package, machine state (running, stopped, …), IP address, region and expiry.

list_vps

The client's Cloud Apps (apps deployed from a Git repo): name, status, last deploy result, live address, plan and next billing date.

list_cloud_apps

Email forwarders on one hosting package.

list_forwarders

Invoices and proformas of any status (paid too), newest 25, optionally for one year.

list_invoices

Email accounts on one hosting package, with quota.

list_mailboxes

The cart and orders that are not active yet (unpaid, paid and waiting, free transfers), each with what holds it up and, for a new .mk domain, the request form and missing documents. Use it when a domain or service the client mentions is not in list_services.

list_orders

Hosting or VPS packages with the client's own prices in MKD. Mention "+ ДДВ" / "+ VAT" only when vatAddedOnTop is true; otherwise the price is final. Use before proposing an order.

list_packages

The client's hosting packages, VPS, domains and other services with id, type, name, status, expiry date and days left. Call this first whenever the question is about "my hosting", "my domain" or a service id.

list_services

The client's 10 most recent support tickets, with who replied last and whether a person from support is on it.

list_tickets

Unpaid invoices and proformas (профактури) with number, amount in MKD, issue and due date, whether overdue, and the total. To let the client pay one, follow with show_payment.

list_unpaid_invoices

The exact settings to add a mailbox of this hosting to Outlook, Apple Mail, Thunderbird or a phone: incoming (IMAP/POP3) and outgoing (SMTP) server, ports and encryption.

mail_settings

Propose editing or deleting a DNS record. For a hosting's zone pass service_id + domain (edit only); for a domain on our DNS without hosting pass domain only (edit and delete). line_index comes from get_dns_records / domain_details view=dns_records. edit needs name, type, data, ttl optional. Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

manage_dns

Propose an FTP account change. action: create (login, quota_mb optional — password generated), reset_password (login — new password generated), delete (login). Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

manage_ftp

Propose: merge_proformas (invoice_ids: 2+ unpaid proforma ids, one payment instead of several), remove_cart_item (cart_id from account_details view=cart). Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

manage_billing

Propose a MySQL change on a hosting. action: create_database (name), delete_database (name), create_user (name — password is generated), delete_user (name), grant (user, database — all privileges). Names get the account prefix automatically. Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

manage_database

Propose a registrar change. action: set_nameservers (nameservers: 2-4 hostnames), lock (registrar lock on), unlock (first step of moving the domain away), set_landing (mode parked | for_sale, sale_price for for_sale, contact_email). set_nameservers and unlock need the client to confirm with an email code. Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

manage_domain

Propose an email change on a hosting. action: delete_mailbox (email), delete_forwarder (source, destination), delete_autoresponder (email), add_mailing_list (name, domain — a password is generated), delete_mailing_list (list = name@domain), set_spam (enabled and/or required_score 1-10), fix_spf / enable_dkim / add_dmarc (domain — puts the record cPanel recommends in place; read email_auth first; DMARC is added as p=none, monitoring only). Deleting is permanent; the client confirms by typing the address. Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

manage_email

Propose a security change on a hosting. action: block_ip / unblock_ip (ip: one address or an IPv4 /16-/32 range; blocks it from all the account's sites — there is no list of blocks to read), protect_directory / unprotect_directory (dir relative to the home, e.g. public_html/admin — browsers then ask for a login), add_directory_user (dir, user — the password is generated), delete_directory_user (dir, user). Read directory_privacy first. Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

manage_security

Propose a website change on a hosting. action: add_subdomain (subdomain, root_domain), delete_subdomain (domain = full sub.example.mk), add_addon_domain (domain), delete_addon_domain (domain), add_alias (domain), delete_alias (domain), add_redirect (domain, source path, destination https URL, type 301|302), delete_redirect (source), set_php (vhost, version — values from hosting_details view=php), add_cron (minute, hour, day, month, weekday, command), delete_cron (line_key from view=cron), restore_backup (backup_id from view=backups — overwrites current files), install_wordpress (domain, directory optional, site_name, admin_email — the admin password is generated). Read first, then propose with exact values. Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

manage_site

Propose closing a ticket (close) or handing it to a person on the support team (escalate), when the client asks for a human. Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

manage_ticket

Propose opening a support ticket that goes straight to a person on the support team. Use it when the client asks for a human, or for what you cannot do (refunds, cancellations, migrations, anything broken you cannot fix). Write the subject and a clear message in the client's words and language with the details you found (domain, service, error); the client confirms it. Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

open_ticket

Propose a new order of hosting, domains and/or VPS for the client. Collect what is needed first (package from list_packages, domain checked with check_domain, years, EPP code for transfers); ask only for what is missing. The client then pays by card or gets a payment link from the card — nothing is ordered until it is paid, and an unpaid order goes back to their cart. .mk/.мкд registrations and transfers, and Cloud Apps, are ordered in the order wizard instead (show_button target=order). Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

propose_order

The client's referral code, the link to share, and the credit they have earned (in MKD). For "how do I earn a discount" or "what is my code".

referral_info

Propose renewing one of the client's services (domain, hosting, VPS; id from list_services) ahead of time. After the client confirms, a renewal proforma is created and a pay-by-card card appears. periods is years for a domain, billing periods for hosting (usually a year). .mk domains renew the same way. Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

renew_service

Propose adding the client's reply to one of their tickets, for the support team to read. Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

reply_ticket

Propose a new cPanel login password for a hosting. Generated and shown to the client once; needs an email code. Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

reset_cpanel_password

Propose setting a new password on an email account (forgotten password, suspected break-in). The client confirms with a button; a strong password is generated and shown to them only — or they type their own in the card itself. Never ask for, repeat or suggest a password in chat. Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

reset_mailbox_password

Propose running AutoSSL to issue or renew free certificates. Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

run_autossl

Installed SSL certificates on one hosting package, with the domains each covers and its expiry.

ssl_status

Search MaxHosting's help centre (email setup, DNS, WordPress, SSL, .mk domain rules, payments, …). Returns the matching guides.

search_help

Propose turning automatic renewal on or off for one of the client's domains (not .mk). Over this connection it only PROPOSES: the result is a link where the client confirms in the MaxHosting portal. Nothing changes until they do.

set_auto_renew