Front

Triage and reply to customers

Category: Customer Support
Primary Subcategory: Helpdesk & Ticketing Platforms

Integration details

Description

Front is your team's customer operations platform for email, SMS, WhatsApp and chat. Connect it to ChatGPT to work on real customer conversations. Summarise a thread and draft a reply on its original channel. Triage an inbox by classifying requests, tagging them and assigning the right teammate. Look up a contact or account and their history before a call. See what is open and assigned to you, and what is waiting on someone else. ChatGPT reads the full conversation timeline in one view, including customer messages, internal comments, assignments, tags and status changes, so replies and updates carry the context your team already has. A workspace admin installs Front for the company, and each teammate authorises it individually. ChatGPT acts with exactly that teammate's Front permissions, and an admin can remove access at any time by uninstalling.

Integration type: Plugin
Verification status: Not applicable
Platform: ChatGPT
Category: Customer Support
Primary Subcategory: Helpdesk & Ticketing Platforms
Secondary Subcategories: None listed
Brand: Front
Access: Account required
First tracked: 2026-09-22
Tool count: 27
Geography: US

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Primary Subcategory

Competing in ChatGPT Helpdesk & Ticketing Platforms

View Category

Listed in alphabetical order

Primary Subcategory

Apna JobsComing soonGet notified

EasyReplyComing soonGet notified

FrontComing soonGet notified

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Tools

27 tools agents can invoke

Add an internal comment to a conversation.
add_comment
Assign a conversation to a teammate or team.
assign_conversation
Create a draft for an existing conversation or a new outbound conversation. Provide conversationId to draft a reply on an existing conversation. Omit conversationId and provide channelId to create a draft for a new outbound conversation; to[] and subject are optional. The body is HTML by default; set bodyFormat to send markdown or plain text instead.
create_draft
Create a task. Returns the created task, whose ID is a conversation ID: the conversation tools read it, and the task tools manage it.
create_task
Discard an unsent draft owned by the authenticated teammate. Pass the version from read_message for conflict detection — the call fails if the draft changed since you read it. Owner-only: the call returns an error if the draft belongs to another teammate.
delete_draft
Get a specific attachment on a message or comment. Returns attachment metadata (filename, contentType, size) plus a short-lived downloadUrl.
get_attachment
Get the calling agent's own identity: public ID, name, alias, and whether the caller is human. Takes no arguments.
get_my_identity
List channels accessible to the authenticated user. Filter by name, address, type, or inbox. Use this tool to discover channels before calling tools that require a channel ID.
list_channels
List in-flight draft messages authored by the authenticated teammate.
list_drafts
List inboxes accessible to the authenticated user.
list_inboxes
List the company's ticket statuses. Returns an empty list when ticketing is not enabled for the company.
list_statuses
List tags in the workspace.
list_tags
List teammates in the workspace.
list_teammates
List teams in the workspace.
list_teams
Move a conversation to a different inbox. Replaces the conversation's current inbox association with the destination inbox — this is not additive. Provide the destination inbox ID (inb_xxx) from list_inboxes.
move_conversation
Read an account (company) record.
read_account
Read a contact record.
read_contact
Read a conversation: its header (subject, status, assigneeId, assigneeName, assigneeAlias, inboxes (each with id and name), tagIds, ticketIds, ticketStatus, scheduledReminders, updatedAt) plus a paginated, newest-first timeline of messages, comments, and activity entries under `entries`. Pass `entries.nextCursor` back as `cursor` to fetch older entries, and stop when `entries.hasMore` is false. Active drafts and customFields are included on the first page only (both fields are omitted once a `cursor` is supplied).
read_conversation
Fetch a single message by ID with full content. Returns the message body (quoted replies stripped for clarity), recipients (from/to/cc/bcc), attachments, author, draft status, and delivery error type if applicable.
read_message
Search accounts (companies) by name.
search_accounts
Search contacts by name or email.
search_contacts
Search conversations by query and/or filters. Use the `filters` object to narrow by inbox, assignee, team, tags, status, or an absolute date range (after/before). `query` is optional when at least one filter is provided, so filters alone can list an inbox or a teammate's conversations.
search_conversations
Send a draft message created via create_draft (queues it for delivery). Works for both reply drafts and new conversation drafts.
send_message
Add or remove tags on a conversation.
tag_conversation
Update a conversation's status. Provide exactly one of `status`, `statusId`, or `snoozeUntil`. Use `status` ("archived" / "open") to archive or reopen from the requester's point of view, matching the Front "Archive" / "Move to inbox" buttons: if the requester is the conversation's assignee (or it lives in their private inbox), the change is global — everyone with access sees the new status; if the requester is not the assignee on a shared conversation, only their personal view changes. Setting `status: "open"` on a snoozed conversation cancels its reminder. Use `statusId` (a ticket-status, sts_xxx, from list_statuses) to set the ticket status on a ticketing-enabled inbox — this also updates the conversation's open/archived state to match the status category. Setting a ticket status requires ticketing to be enabled. Use `snoozeUntil` (ISO-8601) to snooze the conversation until a given time; all snoozes also auto-cancel when an inbound message arrives.
update_conversation_status
Update the body, subject, or recipients of an existing draft. Pass the version from read_message for conflict detection — the call fails if the draft changed since you read it. Omitted fields are left unchanged; providing to/cc/bcc replaces that recipient list. Use takeOver:true to claim a draft you do not own.
update_draft
Update a task. Set `subject`, `description`, `dueAt`, `customFields`, or `accountIds` to change its values; `description` and `dueAt` take null to clear. Use `status` ("resolved" / "open") to resolve or reopen it, and `statusId` (a ticket status, sts_xxx, from list_statuses) to set its ticket status. Use `snoozeUntil` (ISO-8601) to archive it now and reopen it then. Every task state change goes through this tool rather than update_conversation_status. A task ID is a conversation ID.
update_task

Front FAQ

How do I improve a ChatGPT Plugin's discoverability?

The levers are the listing surface agents actually read: names, descriptions, keywords, tool metadata, and registry health. Which lever matters depends on where discovery breaks, which is what continuous measurement shows.

What are Front alternatives on ChatGPT?

As of 2026-09-22, Front competes with Apna Jobs, EasyReply, FyneDesk, Gleap, Hiver in Gmail, Muninx, Pylon, Supovia helpdesk chat, Unthread in ChatGPT Helpdesk & Ticketing Platforms, ranked by public Discoverability Score.

Where is this profile measured?

This profile uses the geography attached to the latest public registry snapshot: US. Locale tags are intentionally omitted.

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Competing in ChatGPT Helpdesk & Ticketing Platforms

27 tools agents can invoke