Aide

Aide is an AI customer service platform. It answers customers on email, live chat, WhatsApp, Instagram and Messenger, or inside Zendesk, Front and Gorgias, with the full customer picture: Shopify orders with live tracking, the Salesforce fields you choose, and past conversations on every channel. When it can't stand behind an answer, or the customer or topic needs a person, it hands off to the right team with a summary, and its draft if you want one. Governance stays with you: shadow mode before go-live, an AI level per topic, approval limits on refunds, a daily AI usage limit and an audit log. This connector lets Claude work in your Aide workspace as you, within your role and the approval limits your workspace sets. From a chat you can: - Search your knowledge (help center articles, website pages, products and macros) and read any article in full. - Find a customer's Shopify orders by email or order number, with status, items, fulfillment and tracking, and check what can be returned. - Find conversations by keyword, status, assignee, topic or helpdesk ticket id, and read their messages, Aide's reply draft, the customer's orders and CRM details. - Add internal notes, change a conversation's status, priority, assignee or team, and reply to the customer on the conversation's channel. - Refund or cancel an order, and approve or reject order changes waiting for approval. A change above your approval limit waits for an admin. - Read support analytics: volume, AI resolution, handoffs, response times and satisfaction (owners and admins). You sign in with your Aide account and approve what Claude may do: read only, or read and act. Every action is recorded as you. Tools that message a customer or change an order are marked destructive, so Claude can ask first. Disconnect at any time in Aide under Settings > Developers.