DeskDay

DeskDay is an AI-native PSA for MSPs and IT teams. It combines a chat-based service desk, time tracking, billing and contracts, and reporting in one platform. The DeskDay connector lets technicians and service managers work on tickets, time and invoices from Claude in plain language, without switching screens. What you can do Service desk: find, create, update and close tickets, and apply SLAs SLA monitoring: check SLA status across tickets and review SLA performance Customers and contacts: look up and manage customers, sites and end users Time tracking: log and edit time on tickets and review timesheets Billing: review invoices, update invoice status, record payments and track billing metrics Attachments and automation: add or retrieve ticket files and manage webhooks Try asking "Which open tickets are about to breach SLA today?" "Create a ticket for Acme: Outlook not syncing on the front desk PC" "Log 45 minutes on ticket 1234 for the printer fix" "Which invoices for Acme are still unpaid?" The connector can only reach the signed-in user's MSP tenant. Tools that read data are kept separate from tools that change it, so it's always clear when Claude is about to update your records.