SparrowDesk

SparrowDesk is a helpdesk your team runs itself — email, chat, and tickets in one place, with AI built in. This connector puts your helpdesk in Claude. Ask for the tickets that came in overnight, and Claude reads them. Ask what a customer has written before, and Claude pulls their history. Draft a reply, create the ticket, bump the priority, write the help center article: you say what you want, Claude does the typing. What you can do: - Read and search conversations, with replies and internal notes inlined - Filter by status, priority, assignee, team, brand, or requester - Create tickets, reply to customers, add internal notes, update status and assignment - Look up contacts and companies, create them, keep their details current - Read, write, and publish Knowledge Base articles and collections - List team members, tags, and custom conversation fields You stay in control. Claude asks before anything writes, replies, or deletes. Reads run without a prompt, so asking about your queue stays quick. Sign in with OAuth using your existing SparrowDesk account — there are no API keys to manage. Claude sees only what your account's permissions allow, and every action is recorded against your user in SparrowDesk. Requires a SparrowDesk account. Setup and tool reference: developer.sparrowdesk.com/mcp