IrisAgent
Ask grounded questions about your support tickets, chats, agents and AI answer quality. Every answer cites the tickets it used.
View in the Claude registry- Brand
- IrisAgent
- Category
- Customer Support
- Primary Subcategory
- Self-Serve BI & Conversational Analytics
Integration details
Description
IrisAgent connects Claude to the Support Analyst, the AI analyst inside IrisAgent's customer support platform. Ask about your support operation in plain language and get answers grounded in the tickets, chats and knowledge IrisAgent has already ingested for your account, with the tickets each answer used. What you can ask: - Volume and trends: "How many billing tickets did we get last week compared with the week before, and what is driving the increase?" - Single tickets: "Summarize ticket 48213 and tell me whether the AI's answer on it was correct." - Accounts: "What did we tell Acme Corp about the outage this month?" - Team performance: "Which agents have the slowest first response time this week?" - Engineering links: "Is there a Jira bug linked to these login complaints?" - The weekly support briefing: AI deflection, escalations, knowledge gaps, AutoQA results and new ticket categories, compared with the previous week. The connector is read only. It cannot change tickets, send replies or publish articles. Each person signs in with their own IrisAgent account, access is scoped to their organization, and admins can see and disconnect every connection from the IrisAgent portal. Requires an IrisAgent account with a connected ticketing system (Zendesk, Salesforce, Freshdesk, Intercom, Jira Service Management and others).
- Integration type
- Connector
- Verification status
Community connector- Platform
- Claude
- Primary Subcategory
- Self-Serve BI & Conversational Analytics
- Secondary Subcategories
- None listed
- Brand
- IrisAgent
- Access
- Account required
- First tracked
- 2026-10-22
- Tool count
- 3
- Geography
- US
The Primary Subcategory used for this profile’s headline score.
Other Subcategories where the Integration is listed.
Agent DiscoverabilityClaude Discoverability ScoreClaude Connector discovery is coming soon
Community Connectors only appear in Claude’s registry.Once verified, organic discovery begins and we can calculate your score.Read more about Community Connector verification.
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What discovery looks like
Claude can surface verified Connectors when they match a user’s Prompt.
How Claude Connector discovery works
Your Connector will compete to appear for users’ Prompts once Claude verifies it
Competing in Claude Self-Serve BI & Conversational Analytics
View Category3 tools agents can invoke
IrisAgent Claude Connector FAQ
How the directory, categories and Discoverability Score work.
Read the methodologyHow do I improve IrisAgent's Claude Connector discoverability?
The levers are the listing surface agents actually read: names, descriptions, keywords, tool metadata, and registry health. Which lever matters depends on where discovery breaks, which is what continuous measurement shows.
What are IrisAgent alternatives on Claude?
As of 2026-10-23, IrisAgent competes with Omni Analytics, Polar Analytics, Google Cloud BigQuery, Supermetrics Marketing Analytics, Adobe Customer Journey Analytics, Snowflake, DataHub, dbt and 121 more in Claude Self-Serve BI & Conversational Analytics, ranked by public Discoverability Score.
Where is this profile measured?
This profile uses the geography attached to the latest public registry snapshot: US. Locale tags are intentionally omitted.